Last updated: 18 February 2026

This Privacy Policy describes how RELAX POINT (hereinafter “Website”, “we”, “us”, “our”) collects, stores and shares your personal data when you visit the website www.relaxpointstudio.d, use our services, make a purchase or otherwise interact with us (collectively the “Services”).

The terms “you” and “your” refer to all users of the Services, including customers, website visitors or other individuals whose data we process under this Privacy Policy.

Please read this Privacy Policy carefully before using the website or the Services.

1. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time, including:

• to adapt our practices;
• for operational, legal or regulatory reasons.

The current version will be published on the website, the “Last updated” date will be adjusted and all legal requirements will be respected.

2. Collection and Use of Personal Data

In order to provide our Services, we collect your data depending on how you interact with the website.

In addition to the purposes described below, we may use data to:

• communicate with you;
• provide, maintain and improve our Services;
• comply with legal obligations;
• enforce our terms of use;
• protect our rights and the rights of our users or third parties.

3. Categories of Personal Data

3.1 Data provided directly by you

• Contact information: name, address, phone number, email
• Order information: name, billing and shipping address, payment confirmation, contact details
• Account information: username, password, security questions and other security data
• Support information: content of your communications with us through the Services

Some functions require the provision of certain data. You may refuse to provide such data, but you may lose access to certain functions.

3.2 Automatically collected usage data

We may automatically collect data about your interaction with the Services (“Usage Data”) through cookies, pixels and similar technologies. These may include:

• device and browser information
• network connection information, IP address
• interaction data with the website and Services

3.3 Data from third parties

We may receive data from third parties, including:

• companies that support the website or Services (e.g. Shopify, QRLOCK.NET, Appointo)
• payment providers for processing payments and fulfilling orders
• third-party tracking systems used to analyze interactions with the website and advertising

All such data will be processed in accordance with this Privacy Policy.

4. Use of Personal Data

1. Provision of Services and contract fulfillment: payment processing, order fulfillment, account and shipping management, returns and notifications.

2. Marketing and advertising: sending marketing communications and personalizing advertising (legal basis: legitimate interest pursuant to Art. 6(1)(f) GDPR for EEA residents).

3. Security and fraud prevention: detecting and preventing fraudulent or illegal activities and protecting accounts.

4. Customer support and service improvement: ensuring effective support and optimizing our Services.

5. Cookies

Cookies are used for:

• operating and improving the website and Services
• analytics
• storing actions and preferences
• personalizing advertising

Browser settings may block cookies, which may affect website functionality.

More information: https://www.shopify.com/legal/cookies

6. Sharing of Personal Data

Data may be disclosed to third parties under the following circumstances:

• service providers acting on behalf of RELAX POINT
• business and marketing partners
• with your consent, for example for product delivery
• affiliated companies or corporate group entities
• in legally or commercially required transactions (merger, insolvency, legal obligations)

No other use will occur without your consent.

7. Children

The Services are not intended for children under the age of 16. We do not knowingly collect data from children. Parents may request the deletion of their child’s data.

8. Security and Data Retention

We take appropriate security measures but cannot guarantee absolute security. Data is stored only as long as necessary to provide the Services, comply with legal obligations and protect rights.

9. Your Rights

You may:

• request access to stored data
• request correction or deletion
• restrict processing
• withdraw consent
• object to processing or marketing
• manage communication preferences

Contact: info@relaxpointstudio.de

We may verify your identity before responding. You may also appoint an authorized representative.

10. International Users

Data may be processed outside your country. Transfers occur only through recognized mechanisms (e.g. EU Standard Contractual Clauses).

11. Contact

If you have questions or wish to exercise your rights, please contact: info@relaxpointstudio.de

RELAX POINT is responsible for processing your personal data in accordance with applicable data protection laws.